App Connect¶
Endpoint: https://unified-crm-extension.labs.ringcentral.com/mcp
Status: 🟢 Available
Transport: SSE over HTTPS
About¶
The App Connect MCP server bridges RingCentral telephony with your connected CRM platform. It enables AI assistants to look up contacts, create CRM records, and sync call activity — all through natural language.
Supported CRM platforms include Salesforce, HubSpot, Zoho, and others supported by the RingCentral App Connect product.
Connecting¶
See the App Connect Setup guide for step-by-step instructions for Claude, ChatGPT, and Codex — including how to link your CRM.
For other MCP clients (Cursor, etc.), add this server the same way you'd add any remote MCP server, using the endpoint above.
Authentication¶
This server uses a two-layer auth model:
- RingCentral identity — required for all tools. Uses OAuth 2.0 / SSO via your RingCentral account, established when you add the server to your AI client.
- CRM connection — required for tools marked ⚠️ REQUIRES CRM CONNECTION. Linked separately via the App Connect Chrome extension, not inside the AI client. Once linked, App Connect remembers the session and any connected AI client auto-detects it.
Only one CRM can be connected at a time per RingCentral account — App Connect intermediates that connection, so switching CRMs requires disconnecting the current one first.
See the Setup guide for step-by-step connection instructions, including the recommended order of operations.
Already have a CRM-specific MCP server?
Some CRMs publish their own dedicated MCP servers with deeper, CRM-specific functionality. App Connect is most valuable when your CRM doesn't yet support MCP natively — evaluate both if your CRM has a dedicated option.
Available tools¶
9 tools are available on this server.
| Tool | Requires CRM | Description |
|---|---|---|
getSessionInfo |
— | Current user identity and CRM connection status |
getPublicConnectors |
— | List available CRM connectors |
getHelp |
— | Quick integration guide |
findContactByName |
⚠️ | Search CRM contacts by name |
findContactByPhone |
⚠️ | Search CRM contacts by phone number |
createContact |
⚠️ | Create a new CRM contact |
createCallLog |
⚠️ | Log a call activity to the CRM |
rcGetCallLogs |
⚠️ | Retrieve call logs from RingCentral |
logout |
— | Sign out from the CRM session |
Getting started¶
- Connect — Add the server URL above to your AI client, following the Setup guide.
- Verify — Ask your assistant to check your RingCentral session status to confirm the connection is active.
- Use — Link your CRM, then ask your AI assistant to look up contacts, create records, or log call activity. Tools marked ⚠️ require an active CRM connection.