Skip to content

RingEx Admin

Endpoint: https://mcp.labs.ringcentral.com/ringex/admin
Status: 🟡 Labs / Beta · New
Transport: SSE over HTTPS

About

RingEx Admin gives your AI assistant access to account and extension administration: account info, extensions, roles and permissions, call analytics, directory/contacts, and presence. It's one of three servers that replace the original monolithic RingCentral MCP server — this one covers account- and admin-level tools.

Run about_ringcentral_mcp_tools to see a full summary of supported tools and permissions.

Labs status

This server is part of RingCentral Labs and is not covered by RingCentral's standard SLA. Tools may be renamed, modified, or removed without prior notice. Use in production environments with caution.

Migrating from RingCentral MCP

If you previously used any account or admin tool on the deprecated RingCentral MCP server, point your client at this endpoint instead. Tool names changed during the split — the generic dispatch tools (gatekeeper_select_tool, platform_call_get_operation, platform_call_post_operation, platform_list_get_operations, platform_list_post_operations) were removed in favor of dedicated, purpose-named tools. Common renames:

Old tool New tool
platform_get_capabilities about_ringcentral_mcp_tools
platform_read_unified_presence platform_read_user_presence_status
platform_search_directory_entries platform_list_directory_entries
platform_read_ai_notes read_call_ai_notes

Run about_ringcentral_mcp_tools for the authoritative current list.

Connecting

See the RingEx Admin Setup guide for step-by-step instructions for Claude, ChatGPT, and Codex.

For other MCP clients (Cursor, etc.), add this server the same way you'd add any remote MCP server, using the endpoint above.

Available tools

26 tools are available on this server.

Tool Requires CRM Description
about_ringcentral_mcp_tools — List all available tools and permissions for this server
platform_analytics_calls_aggregation_fetch — Get calls aggregation data
platform_get_account_info_v2 — Get account info
platform_list_account_phone_numbers_v2 — List account phone numbers
platform_list_account_switches — List account switches
platform_list_administered_sites — List user administered sites
platform_list_answering_rules — List call handling rules
platform_list_contacts — List contacts
platform_list_directory_entries — Get company directory entries
platform_list_extensions — List extensions
platform_list_favorite_contacts — List favorite contacts
platform_read_account_phone_number — Get a phone number
platform_read_account_presence — Get user presence status list
platform_read_call_recording — Get call recording
platform_read_call_recording_content — Get call recording content
platform_read_company_call_log — List company call records
platform_read_company_call_record — Get company call record(s)
platform_read_contact — Get user contact(s)
platform_read_country — Get country
platform_read_directory_entry — Get corporate directory entry
platform_read_directory_federation — Get account federation
platform_read_permission — Get permission
platform_read_permission_category — Get permission category
platform_read_user_role — Get user role
platform_read_user_presence_status — Get user presence status
read_call_ai_notes — Read call AI notes

Getting started

  1. Connect — Add the server URL above to your AI client.
  2. Verify — Run platform_get_account_info_v2 to confirm your RingCentral identity is resolved.
  3. Use — Ask your AI assistant to look up a colleague in the directory, check presence, review call analytics, or inspect account/extension settings. Tool names differ from the deprecated server — see the migration note above.

Tool discovery

curl https://mcp.labs.ringcentral.com/ringex/admin \
  -H "Content-Type: application/json" \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/list","params":{}}'